Privacy Notice
Last Updated: February 9, 2026
This Privacy Notice applies to the processing of personal information by Eventual Services LLC and its affiliates (“Eventual,” “we,” “us,” or “our”) including on our website available at www.eventualclimate.com and our other online or offline offerings which link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).
Disclosure Regarding Customer Data. This Privacy Notice does not apply to the personal information we process on behalf of our customers pursuant to a written agreement with such customers (“Customer Data”). Our customers’ respective privacy notices or policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with our customers, not this Privacy Notice. Any questions or requests relating to Customer Data should be directed to our customer.
UPDATES TO THIS PRIVACY NOTICE
PERSONAL INFORMATION WE COLLECT
HOW WE USE PERSONAL INFORMATION
HOW WE DISCLOSE PERSONAL INFORMATION
YOUR PRIVACY CHOICES AND RIGHTS
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
CHILDREN’S PERSONAL INFORMATION
THIRD-PARTY WEBSITES/APPLICATIONS
CONTACT US
1. UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our website, and/or we may also send other communications.
2. PERSONAL INFORMATION WE COLLECT
We collect personal information that you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.
Personal Information You Provide to Us Directly
We may collect personal information that you provide to us.
● Account Information. We may collect personal information in connection with the creation or administration of your account. This personal information may include, but is not limited to, your name, email address, phone number, and other information you store with your account.
● Purchases. We may collect personal information and details associated with your purchases, including payment information. Any payments made via our Services are processed by third-party payment processors, such as Stripe. We do not directly collect or store any payment card information or bank account information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
● Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through email or our web chat tool.
● Insurance Carrier Login. Any login activity to insurance carriers’ online portals is processed by a third-party partner, such as Canopy. We do not directly collect or store any username or password information entered through our Services, but we may receive information associated with your insurance policies (e.g., your homeowners insurance declarations page, which includes your premium and policy limits).
● Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
● Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services will be considered “public.”
● Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
● Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Personal Information Collected Automatically
We may collect personal information automatically when you use the Services.
● Device Information. We may collect personal information about your device, such as your Internet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, approximate location derived from IP address and precise geo-location information).
● Usage Information. We may collect personal information about your use of the Services, such as the pages that you visit, items that you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.
● Cookies and Other Technologies. We, as well as third parties, may use cookies, pixel tags, and other tracking technologies (“Technologies”) to automatically collect personal information through your use of the Services.
o Cookies. Cookies are small text files stored in device browsers.
o Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited, a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
For more information about the Technologies we use, please see “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
Personal Information Collected from Third Parties
We may collect personal information about you from third parties. For example, if you access the Services using a Third-Party Service (defined below), we may collect personal information about you from that Third-Party Service that you have made available via your privacy settings. In addition, users of the Services may upload or otherwise provide personal information about others.
3. HOW WE USE PERSONAL INFORMATION
We use personal information for a variety of business purposes, including to provide the Services, for administrative purposes, and to provide you with marketing materials, as described below.
Provide the Services
We use personal information to fulfill our contract with you and provide the Services, such as:
● Managing your information;
● Providing access to certain areas, functionalities, and features of the Services;
● Answering requests for support;
● Communicating with you;
● Sharing personal information with third parties as needed to provide the Services;
● Processing your financial information and other payment methods for Services purchased; and
● Allowing you to register for events.
Administrative Purposes
We use personal information for various administrative purposes, such as:
● Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
● Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
● Carrying out analytics;
● Measuring interest and engagement in the Services;
● Improving, upgrading, or enhancing the Services;
● Developing new products and services;
● Creating de-identified and/or aggregated information. If we create or receive de-identified information, we will not attempt to reidentify such information, unless permitted by, or required to comply with, applicable laws;
● Ensuring internal quality control and safety;
● Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Notice;
● Debugging to identify and repair errors with the Services;
● Auditing relating to interactions, transactions, and other compliance activities;
● Enforcing our agreements and policies; and
● Carrying out activities that are required to comply with our legal obligations.
Marketing
We may use personal information to tailor and provide you with marketing and other content. We may provide you with these materials as permitted by applicable law.
California Shine the Light: If you are a California resident, you may annually submit a request to us to find out whether we have shared your personal information with third parties for the third parties’ direct marketing purposes. If you would like to submit such a request, please “Contact Us.”
If you have any questions about our marketing practices, you may contact us at any time as set forth in “Contact Us” below.
With Your Consent or Direction
We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information, with your consent, or as otherwise directed by you.
Automated Decision Making
Eventual’s processing of your personal information will not result in a decision based solely on automated processing resulting in a legal or other similarly significant effect on you unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making.
If you have questions about our automated decision making, you may contact us as set forth in “Contact Us” below.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We disclose personal information (including name, email and physical property address, telephone number) to third parties for a variety of business purposes, including to provide the Services, to protect us or others, to offer for sale to other business entities, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
Disclosures to Provide the Services
We may disclose any of the personal information we collect to the categories of third parties described below.
● Service Providers. We may disclose personal information to third-party service providers that assist us with the provision of the Services. This may include, but is not limited to, service providers that provide us with hosting, customer service, analytics, marketing services, IT support, and related services. In addition, personal information and chat communications may be disclosed to service providers that help provide our chat features.
Some of the service providers we may use include:
o Amazon Web Services (AWS): For more information about how AWS uses your personal information, please review the AWS Privacy Notice. To learn more about how to exercise your data-related rights, please visit the AWS Management Console.
o PostHog. We use PostHog for product analytics, feature flags, and session replay. PostHog analytics and session replay are only activated after you consent to analytics cookies. Feature flag evaluation occurs for all users to ensure product features work correctly, but does not involve behavioral tracking. For more information, please visit the PostHog Privacy Policy.
o Sentry. We use Sentry for error tracking and application monitoring to identify and fix technical issues. Core error tracking is essential to the operation of the Services and does not require consent. Session replay, which records how users interact with the Services to help diagnose errors, is only activated after you consent to analytics cookies. For more information, please visit the Sentry Privacy Policy.
o InfiniteWatch. We use InfiniteWatch for session recording and analytics to understand how users interact with the Services. InfiniteWatch is only activated after you consent to analytics cookies. For more information, please visit the InfiniteWatch Privacy Policy.
● Third-Party Services You Share or Interact With. The Services may link to or allow you to interface, interact, share information with, direct us to share information with, access and/or use third-party websites, applications, services, products, and technology (each a “Third-Party Service”).
Any personal information shared with a Third-Party Service will be subject to the Third- Party Service’s privacy policy. We are not responsible for the processing of personal information by Third-Party Services.
● Business Partners. We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.
Once your personal information is shared with our business partner, it will also be subject to our business partner’s privacy policy. We are not responsible for the processing of personal information by our business partners.
● Eventual Customers (Authorized Users Only) In cases where you use our Services as an employee, contractor, or other authorized user of an Eventual customer, that customer may access information associated with your use of the Services including usage data and the contents of the communications and files associated with your account. Your personal information may also be subject to the Eventual customer’s privacy policy. We are not responsible for the Eventual customer’s processing of your personal information.
● Affiliates. We may share your personal information with our corporate affiliates.
● Advertising Partners. We may share your personal information with third-party advertising partners, such as Google, LinkedIn, and HubSpot. These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising,” “personalized advertising,” or “targeted advertising.”
Some of the advertising partners we engage include:
o Google. For more information about Google’s use of your personal information, please visit Google’s Data Policy. To learn more about how to opt-out of Google’s use of your information, please click here.
o HubSpot. For information about how HubSpot uses your personal information, please review the HubSpot Privacy Policy. To submit a request to opt-out of HubSpot’s use of your personal information, please submit your written request to privacy@hubspot.com.
o LinkedIn. For more information about how LinkedIn uses your personal information, please visit LinkedIn’s Privacy Policy. To learn more about how to opt-out of LinkedIn’s use of your information, please click here.
o Meta Connect. For more information about Meta’s use of your personal information, please visit Meta’s Data Policy. To learn more about how to opt-out of Meta’s use of your information, please click here while logged in to your Meta account.
Disclosures to Protect Us or Others
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be disclosed, sold, or transferred as part of such a transaction.
5. YOUR PRIVACY CHOICES AND RIGHTS
A. Your Privacy Choices. The privacy choices you may have about your personal information are described below.
● Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails. We may also send you certain non-promotional communications regarding us and the Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to this Privacy Notice).
● Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.
● Do Not Track signals and Global Privacy Control. Some web browsers incorporate other "do-not-track" (“DNT”) or similar features that signals to websites with which the browser communicates that a visitor does not want to have their online activity tracked. As of the Effective Date, not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, we along with many other digital service operators do not respond to all DNT signals. We recognize GPC signals as required under certain state privacy laws, but we do not currently recognize other DNT signals. For more information about the Global Privacy Control, please visit https://globalprivacycontrol.org.
● Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, the Services may not work properly. We also provide a cookie consent banner when you first visit our website, allowing you to choose which categories of cookies to accept: Essential (required for the site to function), Functional (e.g., address autocomplete), Analytics (e.g., usage data and session replay), and Advertising (e.g., ad conversion tracking). You can change your preferences at any time by clicking “Cookie Preferences” in the site footer. We honor Global Privacy Control (GPC) signals by automatically rejecting all non-essential cookies when a GPC signal is detected.
Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of certain tracking on some mobile applications by following the instructions for Android, iOS, and others.
The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative and the Digital Advertising Alliance.
Please note you must separately opt out in each browser and on each device.
B. Your Privacy Rights. In accordance with applicable law, you may have the right to:
● Confirm Whether We Are Processing Your Personal Information;
● Request Access to or Portability of Your Personal Information;
● Request Correction of Your Personal Information;
● Request Deletion of Your Personal Information;
● Request Restriction of or Object to our Processing of Your Personal Information;
● Request to Opt-Out of Certain Processing Activities including, as applicable, if we process your personal information for “targeted advertising” (as “targeted advertising” is defined by applicable privacy laws), if we “sell” your personal information (as “sell” is defined by applicable privacy laws), or if we engage in “profiling” in furtherance of certain “decisions that produce legal or similarly significant effects” concerning you (as such terms are defined by applicable privacy laws); and
● Withdraw Your Consent to our Processing of Your Personal Information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal.
If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.
Only you, or someone legally authorized to act on your behalf in certain jurisdictions, may make a request to exercise the rights listed above regarding your personal information. If your personal information is subject to a law that allows an authorized agent to act on your behalf in exercising your privacy rights and you wish to designate an authorized agent, please provide written authorization signed by you and your designated agent using the information found in “Contact Us” below and ask us for additional instructions.
To protect your privacy, we will take steps to verify your identity before fulfilling requests submitted under applicable privacy laws. These steps may involve asking you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Examples of our verification process may include [asking you to confirm the email address we have associated with you.
Some laws may allow you to appeal our decision if we decline to process your request. If applicable laws grant you an appeal right, and you would like to appeal our decision with respect to your request, you may do so by informing us of this and providing us with information supporting your appeal.
6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live.
7. CHILDREN’S PERSONAL INFORMATION
The Services are not directed to children under 18 (or other age as required by local law outside the United States), and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.
8. THIRD-PARTY WEBSITES/APPLICATIONS
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
9. CONTACT US
Eventual is the controller of the personal information we process under this Privacy Notice.
If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at: contact@eventualclimate.com or by mail at 35 White St Floor 6, New York, NY 10013, United States of America